Frequently Asked Questions

How do I contact customer support at Merchant Broker?

Call us at 1-888-668-0733. If you know your parties extension, you may dial it at any time. Otherwise, please follow the menu options.

Which payment provider(s) is Merchant Broker partnered with?

We work with major providers selected for their leadership in security and business support.

How does Merchant Broker guarantee the proposed rates?

A legal binding contract will be drafted with rates and monthly fees listed in detail on the contract.

Which payment provider(s) is Merchant Broker partnered with?

We work with major providers selected for their leadership in security and business support.

Are there any cancellation fees?

Termination fees are dependent upon your existing agreement with your provider. You can let us review and advise based on your existing terms and conditions in order to provide you with an exact answer.

How is Merchant Broker different than their competitor?

Merchant Broker, above all, is about customer service and cares about your business. Not only do we ensure the best possible results and have great access in the marketplace but we make sure the entire process is easy and stress-free including transition. We are always there to work with you and educate you along the way.

What kind of equipment does Merchant Broker use?

We provide our merchants with a variety of models to meet your business needs. All equipment is EMV Chip and PIN compliant and Contactless options are available.

Can Merchant Broker educate me on PCI Compliance?

The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that companies who process and handle credit card data maintains a secure environment and protects all card holder data. It is important that all businesses complete a PCI DSS questionnaire and maintains their compliance status. For more information on how to become compliant and the nature of questions involved, please refer to our registered partner Security Metrics. www.securitymetrics.com

Can Merchant Broker assist with my American Express rates?

Although American Express is a separate entity, Merchant Broker is able to approach AMEX on your behalf and work to achieve potential savings.

Can Merchant Broker educate me on what a chargeback is?

A chargeback is a debit to a merchant's account for transaction(s) that has already been funded to the merchant. There are multiple reasons why a chargeback may occur; customer satisfaction, unauthorized payment, wrong amount debited from the card holder, etc. If a chargeback occurs on your account please contact your merchant provider within 10 days of the chargeback. Your merchant provider will request supporting documents in order to validate the transaction. For more information, please contact customer support.



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