FAQ

You will receive a monthly statement from Merchant Broker as well as the processor.

Please call 1-888-668-0733

No, tax does not get charged on processing. However, if you are renting/buying/leasing equipment, then tax does apply on all products.

Yes, American Express is a separate company. They offer their own rates.

If you were simply a target of fraud, and have not been convicted for committing fraud, then you will not be affected.

Equipment should be delivered to you within 2-4 business days after you have been approved.

Merchant Broker approval takes anywhere between 2-5 business days depending on the nature and size of your business.

Our goal is to eliminate as much risk possible. The safety and confidentiality of your information is guaranteed.

If you are renting, all equipment needs to be returned to the processor after you terminate your merchant account. The processor will send you an empty box along with a pre-paid shipping label. Equipment pick-up and shipping is on us.

A void cheque is the best and safest way for the processor to verify that your business and location is legitimate. It is also a secure way to ensure that all of your money is being deposited into the correct account(s).

A copy of a photo ID is mandatory for the processor to have on file in order to avoid fraudulent and illegal activity. It is for both their protection as well as yours.

Merchant Broker always has agents available to help. Merchant Broker prides itself on first class customer service, striving to address every merchant’s unique needs. You will be assigned to an agent who will provide you with a direct contact number and an e-mail address in case you have any questions or concerns.

Every processor applies a small cancellation fee when the mutually agreed upon contract is terminated and/or violated.

We do this with agreements between the processors and Merchant Broker. We have full authorization from the processor to control your merchant account and ensure your rates are exactly as proposed.