Merchant Broker Inc. Privacy Statement
This Merchant Broker Inc. (“Company”, “we”, “us” or “our”) privacy statement (“Privacy Statement”) explains how we collect, store, use and disclose personal information. Unless otherwise indicated in relation to a specific service, this Privacy Statement applies to all Company-maintained websites, domains, merchant services and other services of the Company (collectively, the “Sites”).
If you have any questions concerning this Privacy Statement, please contact Company through the contact information provided on the Site.
- Information Collected
The information that Company collects will vary depending on the Company relationship with you.
Non-Personal Information. Company collects browser information and other non-user specific information from all visitors to the Site to support the operation of the system and provide us with broad user patterns and data including IP address, sites visited before the Site. Information collected while you are browsing the Sites may be used to analyze trends, administer the Sites, improve Site performance, gather broad demographic information, and for security purposes. This information may be aggregated, which means it may be automatically provided to us but not tied to you as an individual.
Cookies. Company utilizes cookie technology to help deliver a better user experience, such as remembering your password for a future visit so that you don’t have to re-enter it. Most browser software provides you the opportunity to control cookies. You may modify your browser settings to notify you when you receive a cookie, giving you the chance to decide whether to accept it. However, certain conveniences and other functionality on the Sites may be limited if you choose not to accept any cookies.
Personal Information. For some features and services on the Sites, we collect personal information that you provide by completing various forms on the Site, including requests to receive information, download materials, or receive agent or merchant account applications. When you submit a form or contact us via electronically or by other means (each an “Inquiry”), we may collect, store, and create a corresponding participating profile. The information obtained from the Inquiry and its contents, may include personally identifiable information (such as your real name, address, phone number, e-mail address, user IDs, passwords, billing information, or other information) you have provided. Any personally identifiable information you submit via an Inquiry is collected only with your knowledge and active participation, and by doing so you expressly consent to our storing, processing, and using such information for these purposes. When you register to use Company’s online processing services (“Services”), or you submit an application to obtain a Company merchant account, you will be required to provide personally identifiable information and may be required enter into a separate written agreement with Company, its sponsoring bank or processor. Company may also obtain information about you from third party sources, including consumer-reporting agencies.
- Entity collecting information
When you asked on the Sites to provide information, you are sharing that information with Company, unless specifically stated otherwise. Company works with some third party providers to improve the services and customer experience that we can provide to you.
Phone and Live Chat. When you call us by phone or click to access our live chat feature, Company, or our third party service providers, capture certain information about you including your caller identification. We also may record phone calls and live chat transcripts for quality and training purposes, and to improve our services. Contact information provided through these communications is stored in our database and may be compared to verify identification and improve our response.
Log Files. When you request information or download a file from the Sites, Company may store data about those actions and your IP address in a log file. We may use this information to analyze trends, administer the Sites, track users’ movements, and gather broad demographic information for aggregate use or for other business purposes.
Tracking and Analytics. Company uses third-party services that utilize dynamic number insertion technology to help provide us with information about you when you click through an online advertisement. That technology connects a call that you place to us using a unique toll-free number with keyword and ad source information. We also use analytics tools provided through third parties to help us leverage anonymous identifiers so that we can serve you personalized content now or on a return visit to improve your experience.
Third Party Links. Please be aware that the Site may provide links to third party websites and resources. Such links are provided as a convenience to you and for informational purposes only. Company is not responsible for and cannot control these third party websites and resources, does not endorse them, and is not responsible for their availability, content, or delivery of services. Third party websites and resources are not bound by this Policy; they may have their own policies regarding data collection or none at all. We encourage you to read such other third party websites’ privacy policies.
- Use of information.
Company uses information collected from this Site for internal use only, including responding to your Inquiries or to contact you regarding Company services, and to provide and improve the services on our Sites. That information will be securely stored in our company databases. Company may also share some information with third parties that assist us in providing our products or services to you or in responding to your requests or Inquiries as described below.
Services. If you apply for a merchant account from Company or otherwise become a Company customer, we will use and disclose the information you supply to us, to evaluate your eligibility for a merchant account, including disclosure to consumer reporting agencies, relevant financial institutions, processors and other entities involved in providing the merchant account services, to provide you with our Services or to work with contracted third parties who will performed certain elements of the Services, or otherwise as indicated in your application. Company may also use your information to contact you about other Company offerings and to inform you about general company news and industry trends. Company may also use your information for internal business analyses.
Email Policy. Company may use your email address to communicate with you about orders you have placed, accounts you maintain, or inquiries you have made about our products and services. In addition, Company may send you email communications for customer satisfaction purposes or to inform you of special offers Company believes will be of interest to you based on your profile, though we do not provide access to any third parties to do so without your consent. These emails contain an unsubscribe link, which will enable you to opt out of receiving future mailings at any time, should you choose to do so.
- Information sharing.
Except as described in this Privacy Statement, Company does not sell, rent, or lease your personally identifiable information to other parties without your consent. If you do not want your personal information collected and used by Company, please do not visit or use the Sites.
Data Transfer. Personal information may be visible to persons outside you country of residence, including to persons in countries that your own country’s privacy laws and regulations deem deficient in ensuing an adequate level of protection for such information.
- Security of information.
Company has implemented safeguards to reasonably and adequately protect personal information, and uses a variety of means to protect personal information provided by users of our Sites, including the use of firewalls and other security measures on our servers. Our databases are maintained and protected by physical, technical, and procedural measures that restrict access to user information to authorized persons in accordance with this Privacy Statement. No server is 100% secure, however. You must play a valuable role in maintaining this security. Please take this into account when providing information to us through the Sites. While we strive to protect your personally identifiable information and user privacy, we cannot guarantee the security of any information you disclose online. We do not make any warranty, express, implied or otherwise, that we will be able to prevent loss, misuse, unauthorized access to, or alteration of personally identifiable information you provide to us. You make any disclosure of personally identifiable information to us at your own risk. We urge you to take every precaution to protect your personally identifiable information when you are on the Internet, including when visiting the Site.
- Other general items.
Third party Internet sites and services accessible through our Sites have separate privacy and data collection practices, independent of us. Company has no responsibility or liability for these independent policies or actions. Please be careful and responsible with your personal information online. If you have questions about this Policy, or the personally identifiable information we have on file for you, or if you would like to request a change or an update to the information we have collected, please contact us through the contact information provided on our website.
Company is committed to protecting the privacy needs of children, and we encourage parents and guardians to take an active role in their children’s online activities and interests. Company does not intentionally target its Sites to children, nor do we intentionally collect information from children under the age of 13.